A. We do not sell goods on a trial basis. If you are unsure about selecting the correct product for your needs, please email [email protected] for advice, or to arrange viewing/testing of the item you require at our warehouse. The majority of the goods we supply are for professional or business use. business to business transactions are excluded from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may accept returns of items purchased on a business to business nature at our discretion.

We comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which allow online consumers a 14 day cooling off period after making a purchase, during which you can change you mind and cancel the purchase. This period of time is not for you to use/try out the goods for free. It is for you to inspect the goods and check they are what you wanted, the idea is to give you a similar opportunity to assess the goods as if you were in a shop viewing them. If you change your mind, or made a mistake and ordered the wrong goods, or feel that the goods you receive are significantly different from how you perceived them to be: DO NOT USE THE PRODUCT, DO NOT UNSEAL DOCUMENTATION, DO NOT UNSEAL ANY SOFTWARE.

You must inform us within 14 calendar days of receipt of the order that you wish to cancel your purchase. You should obtain a return number and then you must return the item to us at your own cost within 14 calendar days of cancelling the sale, in suitable condition. You have a duty of care to ensure you look after the items and return them to us. Please note that if you choose to have the goods collected, we are permitted to make a charge for the collection, you will normally find that it is cheaper for you to return the goods yourself.

We recommend you wrap the item to protect it in transit, and minimise any damage to the outer packaging. Failure to return the item in suitable condition may result in us being unable to refund the full value of the item. Products that are copyrighted, and/or licensed (such as computer software) must remain sealed. Any returned goods should be suitably insured during transit back to us, as we are unable to accept any liability for damages which occur whilst the goods are being returned unless the courier has been engaged by Blue Aran Ltd.

Please refer to our Terms and Conditions of Sale for full details